It answers the calls you forward, day and night, in your company's name. It books free roof inspections into your Google Calendar, treats active leaks and serious storm damage as emergencies, and sends you the details on Telegram or WhatsApp.
People look for this as an AI receptionist, an AI answering service or a virtual receptionist. On our site we simply call it your phone assistant. Prooven AI works only with roofing companies, so the questions it asks and the emergencies it listens for are about roofs.
What it does on a call
- Answers as your company. It uses your company name. You pick the assistant's name and voice.
- Finds out what's going on. It asks one question at a time and works out whether it's a leak, storm damage or something that can wait.
- Books the inspection. It checks your Google Calendar and offers open times. Each free inspection gets 90 minutes plus a 30-minute drive buffer, and you can change both.
- Moves and cancels by phone. It finds the caller by the number they call from and moves the same calendar event, so nothing gets double-booked.
- Stays inside your service area. Give it your ZIP codes. Out-of-area callers get a polite no, and nothing lands on your calendar.
- Tells you about every change. New, moved and canceled appointments reach you on Telegram or WhatsApp, and each one is written as a new row in your Google Sheet.
When it's an emergency
Water coming inside, a tree or large branch on the roof, a big section torn off after a storm. Your assistant takes the name, address and callback number, sends you an urgent alert right away, and tells the caller when to expect your call. If you add a transfer number, it can also connect the caller to your phone.
It keeps people out from under a sagging ceiling, never asks a caller to climb onto the roof, and tells callers to call 911 for fire or a downed power line. See an active leak call, step by step.
What it won't do
- Quote prices. Callers hear that inspections and estimates are free and that your specialist gives a written estimate after the inspection. Why we work this way.
- Answer insurance questions. It tells the caller your specialist will go over it during the visit and writes down what they said about the damage.
- Text your customers. Callers get their appointment confirmed during the call. Alerts go only to you.
- Say "booked" before it is. It never says something is booked unless the calendar confirms it. If a step fails, the caller hears that someone will call back, and you get an alert.
How calls reach it
You keep your business number. With a short code from your phone carrier, you send it every call, or only the ones you don't pick up. You can switch between the two whenever you like. Forwarding codes for the big US carriers.
Languages
English by default, with Spanish ready to go. Other languages your callers speak can be added for your company. When a caller switches, the whole call continues in their language, and your alert stays in English.
Set up for your company
These settings are filled in for each roofing company before it goes live. Where there's a default, it's shown.
| Setting | Default |
|---|---|
| Business hours | Set per weekday |
| Time zone | Your US time zone |
| Holidays closed | 6 federal holidays |
| Inspection length | 90 minutes |
| Drive buffer | 30 minutes |
| Minimum notice | 2 hours |
| Books ahead | 30 days |
| Crews at once | 1 |
| Emergency callback | 15 minutes |
| Transfer number | Optional |
The 6 default holidays are New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas. WhatsApp alerts need a Meta business account; Telegram alerts use a Telegram bot.
Want to hear it answer a roofing call?
Book a demo