This policy explains what information Prooven AI collects, why we collect it, who else handles it, and what you can do about it. It covers this website and the phone assistant we provide to roofing companies.
Who we are
Prooven AI is operated by Nurali Bayramov, Azerbaijan. Prooven AI is not a registered company yet. For any privacy question or request, email nurali@prooven.net.
Information we collect on this website
Demo requests. When you send the "Book a demo" form, we receive your name, company, phone number, email address and the number of crews you run. We use them to contact you about a demo and, if you become a client, to set up your service. The form is delivered to us through our workflow automation provider, n8n.
Analytics. We use Google Analytics to see how people use this site: pages viewed, how long visits last, approximate location (country, region and city), the website that sent you here, and your device and browser type. Google Analytics uses cookies.
- Visitors from the European Economic Area, the United Kingdom and Switzerland: analytics cookies stay off until you click "Accept all".
- Visitors from other countries, including the United States: analytics cookies are on by default, and you can turn them off with "Only essential".
- You can change your choice at any time with "Cookie settings" at the bottom of every page.
We don't use Google's advertising features, and we have not turned on sharing of our Analytics data with Google for its own products and services. Google explains its use of this data on How Google uses information from sites that use its services.
Your cookie choice. We store your cookie choice in your browser's local storage, so the cookie notice doesn't come back on every page.
Technical data. Our hosting provider, Vercel, processes your IP address and basic request details to deliver this site and keep it secure. The site's fonts load from Google Fonts, which receives your IP address when they load.
Information processed by the phone assistant
Roofing companies use Prooven AI to answer the calls they forward to it. When a homeowner calls one of those companies, the assistant answers on that company's behalf. During the call it may collect:
- the caller's name, phone number, service address and ZIP code;
- a description of the problem and the appointment time;
- a recording and a written transcript of the call. Every call starts with the notice "This call may be recorded."
Who is responsible. The roofing company decides why this information is collected and is responsible for it toward its callers. We process it on the company's behalf, only to provide the service. If you called a roofing company and have a question about your information, contact that company. You can also email us and we will pass your request on.
Who else handles it. To provide the service we use these providers:
- Vapi, the voice platform that answers and records calls;
- OpenAI, the language model that runs the conversation;
- Deepgram, which turns speech into text;
- ElevenLabs, which provides the assistant's voice;
- n8n, the workflow automation that books, moves and cancels appointments;
- Google Calendar and Google Sheets, in the roofing company's own Google account;
- Telegram, or WhatsApp by Meta, which deliver alerts to the roofing company.
We don't send text messages to callers. We don't sell caller information or use it for advertising.
Billing
Clients pay our invoices through Payoneer. Payoneer handles the payment details. We see the payment status, the billing name and email, not full card or bank account numbers.
How long we keep information
- Demo requests: up to 24 months after our last contact with you.
- Call recordings, transcripts and alerts: while the roofing company uses our service. We delete what we hold within 30 days after it stops, unless it asks us for a copy first. Appointments in the company's own Google Calendar and Sheets stay under its control.
- Analytics: 14 months.
- Billing records: as long as tax and accounting rules require.
When we share information
We share information only with the providers named on this page, who handle it to provide their part of the service; when the law requires it; or if Prooven AI is transferred to a new owner, in which case we will tell clients first. We don't sell personal information.
Where information is processed
We are based in Azerbaijan. Our providers process information in the United States and other countries. Where the law requires it, we rely on the transfer safeguards these providers offer.
Your choices and rights
You can ask us what information we hold about you, and ask us to correct it, delete it, or stop using it. Email nurali@prooven.net. We reply within 14 days. Using these rights won't affect how we treat you.
If you are in the EU, the UK or Switzerland, you also have the right to restrict or object to how we use your information, to receive a copy in a portable format, to withdraw your consent at any time (for analytics, through "Cookie settings"), and to complain to your local data protection authority. We use your information on these bases: your consent (analytics cookies), steps you ask us to take before a contract (demo requests), our contract with a client (the phone assistant), and legal obligations (billing records).
If you live in a US state with a privacy law, such as California, you can ask to access, correct or delete your information. We don't sell personal information or share it for cross-context behavioral advertising.
Security
We limit access to the people who need it, and we use providers that secure their own systems. No way of storing or sending information is completely secure. If you think something is wrong, email us.
Children
This website and our service are for businesses. We don't knowingly collect information from children under 16.
Changes to this policy
When we change this policy, we update the date at the top of this page. If a change matters for our clients, we email them before it takes effect.