Try the phone assistant on real calls. If it isn't right for your business in the first month, you get that month's fee back.
Your first month
If you're not satisfied, email us within 30 days of your first monthly payment and we refund that payment in full. You don't have to give a reason.
The setup fee
If you cancel before your assistant goes live, we refund the setup fee in full. Your assistant goes live on the day we email you that it is set up and ready for your forwarded calls. After that, the setup fee isn't refundable, because the setup work is done.
After the first month
You can cancel at any time. The service keeps running until the end of the month you have paid for, and we don't charge you again. We don't refund partial months.
If we end the service
If we end the service for a reason other than non-payment or unlawful use, we refund the unused part of your prepaid month.
Outages on our side
If the assistant was unavailable for a long stretch because of a problem on our side, email us. We will offer a credit or a partial refund for the affected time.
How to ask for a refund
Email nurali@prooven.net with your company name and invoice number. We reply within 1 business day.
How refunds are paid
We send refunds through Payoneer, back to the payment method you used, within 5 business days after we approve them. Your bank or card provider decides how quickly the money appears in your account.
These rules are part of our Terms of Service.