These terms apply when a roofing company ("you") uses the Prooven AI phone assistant. By paying our first invoice, or by forwarding calls to the assistant, you agree to them.
Who we are
Prooven AI is operated by Nurali Bayramov, Azerbaijan. Prooven AI is not a registered company yet. You can reach us at nurali@prooven.net.
The service
The phone assistant answers the calls you forward to it, in your company's name. It books, moves and cancels inspections in your Google Calendar, treats the situations you agree with us as emergencies, sends alerts to you on Telegram or WhatsApp, and writes each action to your Google Sheet. We set it up with your business details, such as your hours, services and service area. We may improve or change features over time. Before we remove something you rely on, we tell you by email.
Your responsibilities
- Call forwarding. You turn call forwarding on and off with your phone carrier. We can't control your carrier.
- Accurate details. You give us correct business details and tell us when they change.
- Accounts. You give the access the service needs to your Google Calendar and Google Sheet, and set up Telegram or WhatsApp alerts.
- Call recording. The assistant opens every call with "This call may be recorded." This notice stays on. You are responsible for following the call recording and consent laws that apply to your business.
- Follow-up. You check new bookings and alerts, and you call customers back when the assistant tells them someone will.
- Lawful use. You use the service only to answer calls to your own business, and only in lawful ways.
What the assistant is not
- It is not an emergency service. It tells callers to call 911 for fire or a downed power line. It does not replace 911 or your own emergency procedures.
- It can make mistakes. It can mishear a name or an address, misunderstand a request, or fail during an outage at a phone carrier, internet provider or one of the providers it depends on. We don't promise that every call will be answered or every booking will be correct.
- It doesn't quote prices. It offers an inspection, or states the inspection fee you set. It doesn't give roofing, legal or insurance advice.
Fees and payment
- The service has a one-time setup fee and a monthly subscription. The amounts, and the call volume your price covers, are in the proposal we send you.
- We invoice in US dollars, in advance, through Payoneer. Please pay by the due date on the invoice.
- If an invoice stays unpaid 14 days after its due date, we may pause the service after emailing you.
- If your call volume goes well beyond what your proposal covers, we talk to you before changing anything.
- We give you at least 30 days' notice by email before a price change.
- Our fees don't include taxes. You are responsible for any taxes that apply to you.
Cancellation
You can cancel at any time by email. The service keeps running until the end of the month you have paid for, and we don't charge you again. Refunds follow our Refund Policy. We may end the service with 30 days' notice by email. We may end it sooner if you don't pay or use it unlawfully. If we end it for any other reason, we refund the unused part of your prepaid month.
Your data
Your business details and your callers' information belong to you. We use them only to provide the service, as described in our Privacy Policy. After you cancel, we delete what we hold within 30 days. You can ask for a copy before that. Appointments in your own Google Calendar and Sheets stay in your account.
Availability
The service depends on providers outside our control, including phone carriers, Vapi, OpenAI, Google, n8n, Telegram and Meta. Outages can happen. We don't guarantee uninterrupted service, but we work to restore it quickly and tell you about outages that affect you.
Disclaimer
To the extent the law allows, the service is provided "as is" and "as available", without warranties of any kind.
Limitation of liability
Our total liability for any claim related to the service is limited to the amount you paid us in the 3 months before the claim. We are not liable for lost profits, lost jobs, lost revenue, or indirect or consequential damages. These limits don't apply where the law doesn't allow them.
Disputes and governing law
If you have a complaint, email us first. We will both try to resolve it within 30 days. These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules.
Changes to these terms
When we change these terms, we update the date at the top of this page. For changes that matter to you, we email active clients at least 30 days before they take effect.